LGD Online Privacy Policy — Personal Data Protection for Malaysian Players

When you use the lgd online, we collect certain categories of personal data for specific purposes as described in the sections below. We only collect data that is strictly necessary to deliver our services safely and effectively — nothing more.

Automatically collected data includes technical information such as IP address, browser type, and cookie data. This helps us detect suspicious activity, prevent fraud, and improve the performance of the lgd online platform over time.

The personal data we collect is used solely for legitimate purposes directly related to the provision of our services lgd online. The following are the primary purposes for which your data is used:

• Account Management: To create, maintain, and manage your lgd online account, including identity verification and account recovery.
• Transaction Processing: To process deposits in MYR via Touch 'n Go, GrabPay, DuitNow, FPX, and other methods, and to manage your winnings withdrawals.
• Legal Compliance: To meet the AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements mandated by the relevant authorities under our operating licence.
• Platform Security: To detect and prevent fraud, multi-account abuse, and other harmful activities that could affect other users.
• Customer Support: To enable the lgd online support team to assist you in resolving issues more efficiently based on your account and transaction history.
• Service Communications: To send important account-related notifications such as deposit confirmations, security alerts, and terms updates.
• Responsible Gaming: To monitor usage patterns and identify players who may need responsible gaming support, as well as to enforce the self-imposed limits you have set.

LGD Online does not sell, rent, or commercialise our users' personal data to any third party. This is a commitment we have upheld since the very first day this platform launched. That said, there are a limited number of circumstances in which we need to share data with certain parties to keep our services running:

• Payment Providers: Required transaction data is shared with our payment gateway providers — including Touch 'n Go, GrabPay, DuitNow, and FPX — solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Certain game session information is shared with the casino and slots game providers partnered with lgd online for technical integration and troubleshooting purposes.
• Legal Authorities: We may be required to disclose certain data to authorities if lawfully requested through a court order or applicable legal requirement. In such situations, we disclose only the minimum data necessary.
• Technical Service Providers: Our technical infrastructure providers (such as cloud computing services) may have access to data stored within their systems, but they are bound by strict confidentiality agreements and are prohibited from using that data for any other purpose.

LGD Online never shares your data with advertising companies, social media platforms, or data brokers for third-party advertising purposes. Any marketing campaigns we run using user data are conducted entirely within the lgd online platform ecosystem.

The security of your personal data is the number one technical priority at lgd online. Our security engineering team works around the clock to keep the platform infrastructure protected against ever-evolving cyber threats. The following are the key security layers we have in place:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and lgd online's servers is fully encrypted. This means that even if someone were to intercept your network traffic, the captured data would be unreadable.
• Data Encryption at Rest: Sensitive data stored in our databases — including identity information and transaction history — is kept in encrypted format, not as plain text.
• Layered Access Controls: Only lgd online staff who require access to user data to perform their specific operational duties are authorised to do so, and all access is logged for audit purposes.
• Two-Factor Authentication (2FA): We offer — and strongly encourage — the use of 2FA on all lgd online user accounts as an added security layer that protects your account even if your password is compromised.
• Real-Time Threat Monitoring: Our anomaly detection system continuously monitors traffic and account activity to identify and block suspicious behaviour before it can cause harm.
• Regular Penetration Testing: We conduct regular security audits and penetration testing by independent external experts to identify and address vulnerabilities before they can be exploited.

In the event of a data breach affecting your personal information, lgd online is committed to notifying affected users within a reasonable timeframe and taking the necessary remedial steps promptly.

Platform lgd online uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and keep your account secure. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management, CSRF security, and handling connection interruptions. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collects aggregated information about how users interact with the platform — including most-visited pages, time spent, and navigation paths — to help us improve the design and performance of lgd online.
• Functional Cookies: Stores user preferences such as language selection, display settings, and "remember me" login information to enable a more personalised and seamless experience.
• Security Cookies: Used to detect and prevent fraudulent activity, verify session identity, and protect against automated bot attacks.

LGD Online does not use third-party cookies for advertising purposes that track you across other websites. All cookies we use are either lgd online's own first-party cookies, or cookies from limited technical service providers such as platform performance analytics systems.

As a lgd online, you have certain rights regarding the personal data we hold about you. We respect and facilitate the exercise of these rights without placing unnecessary barriers:

LGD Online retains your personal data only for as long as necessary for the purposes described in this policy, or as required by applicable legal and regulatory obligations. The following are our general data retention guidelines:

• Active Account Data: Retained for as long as your lgd online account remains active, and may be deleted upon request once your account is closed.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with AML compliance requirements and standard financial regulations, even after account closure.
• Support Communication Logs: Retained for 2 years from the date of last interaction to support ongoing assistance and the resolution of any disputes that may arise.
• Technical Data & Security Logs: Retained for 12 months for fraud detection and platform security purposes.

Once the retention period expires and no legal obligation requires further retention, your data will be securely deleted or anonymised so it can no longer be linked to you as an individual.

LGD Online reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When material changes are made, active users will be notified via their registered email or in-account notification at least 14 days before the changes take effect.

The "Effective Date" at the top of this document indicates when the current version came into effect. We encourage you to review this page periodically. Your continued use of the lgd online platform after an update is published will be taken as your acceptance of the revised policy.

If you have any questions or concerns, or wish to exercise your rights regarding your personal data, please contact the lgd online privacy team through the following channels:

• Privacy Email: support@lgdonline.net — include the subject line "Data Privacy Enquiry" for priority scheduling
• Live Chat: Available 24/7 directly from the lgd online website for general privacy enquiries
• WhatsApp: Direct support in Bahasa Melayu for issues requiring an immediate response

Our Bahasa Melayu-speaking team is ready to help you understand any aspect of this privacy policy in plain, straightforward language — no confusing legal jargon. We believe you deserve a clear picture of how your data is handled, and we're committed to making that as simple as possible.